“iCheckIn is easy to use. Our patients from elderly to young are able to check themselves in. A great feature of iCheckIn is that it has color-coded wait time thresholds that will email and send SMS alerts to designated hospital staff notifying them that patients have been waiting an “x” number of minutes of our choosing.
By getting these alerts, our hospital is able to respond quickly to our patients’ needs and make their visit as smooth as possible. We have also been able to monitor our patient volumes based on hours. This has allowed us to pre-register scheduled patients during these busy hours to further reduce our wait times.”
The iSign team has an uncommon ability to understand and go beyond the customer needs and perform the work to architect a solution that meets the requirements in a cost-effective manner. Unlike many partnerships, the iSign team didn’t flinch when, at the 11th hour, things changed. Going above and beyond would be a gross understatement of their commitment to get it right for the sake of a successful project and go live.”
JASON METCALF
DIRECTOR OF REVENUE CYCLE SERVICES
Project:
Patient Registration and Health Records Safeguards
The Challenge: Improve the process for admitting patients and eliminate exposure of personal health information to the surrounding public at the reception desk, allowing patients to be more discreet about sensitive medical conditions. Trim the typical admission process time (avg 30 mins for each patient). Additional goals included decreasing long lineups, frustrated patients, and lessen the strain on the frontline staff.
The Solution: iSign installed its iCheckIn system (a secure patient check-in kiosk) at YRMC. Information is securely transferred to reception and cutting the registration time to 7 mins. Patients now spend less time waiting and can share information more discreetly. The hospital can process patients 4 times more quickly, allowing a more efficient deployment of staff to other areas of the hospital as needed.
The hospital also launched its own YRMC-branded app powered by iCheckIn allowing patients to register from home. iSign’s proprietary End-to-End Dynamic PKI encryption ensures that patient data is safe from hackers and is fully compliant with the HIPAA.